Terms & Conditions

Version: 1.0  |  Last Updated: 09 November 2026

1. Introduction & Acceptance

Welcome to Bananzia, accessible at playbananzia.com (hereinafter referred to as the "Website", "Platform", or "Service"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you, the individual user ("Player", "you", or "your"), and the operator of Bananzia ("we", "us", or "our").

By accessing or using the Website in any manner — including but not limited to browsing its pages, registering an account, making a deposit, claiming a bonus, or participating in any game or promotion — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Website and must not register or maintain an account.

We reserve the right to amend these Terms at any time. When material changes are made, we will notify registered Players via email or a prominent notice on the Website. Your continued use of the Service following such notification constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically. The date shown at the top of this document will always reflect the most recent revision.

These Terms apply to all products and services offered on the Website, including casino games, live dealer games, slot machines, table games, promotional tournaments, and any future offerings introduced by us.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the personal player account registered on the Website by an eligible individual.
• "Balance" means the total funds held in a Player's Account, including real money and any bonus funds, as displayed on the Platform.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive offered by us subject to specific wagering and eligibility requirements.
• "Bonus Funds" means funds credited to your Account as part of a promotional offer that are subject to wagering requirements before they may be withdrawn.
• "Game" means any casino product, including but not limited to slots, table games, live dealer games, video poker, or any other gaming product offered on the Website.
• "KYC" means Know Your Customer — the identity and document verification process we are obliged to conduct on Players.
• "Real Money Funds" means funds deposited by the Player from their own financial resources, as distinguished from Bonus Funds.
• "RNG" means Random Number Generator — the certified software mechanism used to determine random outcomes in our Games.
• "Wagering Requirement" means the number of times Bonus Funds (or the sum of a deposit and bonus) must be staked before those funds can be converted to withdrawable Real Money Funds.
• "Withdrawal" means the transfer of Real Money Funds from a Player's Account to their chosen payment method.
• "Prohibited Jurisdiction" means any country or territory from which we do not accept Players, as published on the Website or communicated directly.
• "Service" means the Website, all Games, tools, features, promotions, and functionality made available by us at playbananzia.com.
• "Terms" means these Terms & Conditions, as amended from time to time.

3. Eligibility & Registration

3.1 Minimum Age Requirement

The Website is strictly for adults. You must be at least 18 years of age to register an account and use our Service. We do not knowingly accept registrations from individuals under the age of 18. If we discover or reasonably suspect that a Player is underage, we will immediately suspend the Account, withhold any pending withdrawals, and investigate the matter fully. Any winnings accrued by a minor shall be forfeited in their entirety and may be passed to relevant authorities where required.

By registering, you expressly confirm that you are 18 or older. We employ age-verification checks during registration and at the KYC stage. We may request documentary proof of age at any point during your use of the Service.

3.2 Eligible Jurisdictions

The Service is available to Players in jurisdictions where online gaming is lawful. It is your sole responsibility to determine whether accessing and using our Website is legal in your country or territory of residence before creating an account. We reserve the right to restrict access from Prohibited Jurisdictions at our discretion. Residents of jurisdictions where online gambling is prohibited are not permitted to register or use the Service, and any accounts found to be in breach of this condition may be closed and balances voided.

3.3 Registration Process

To create an Account, you must complete the registration form accurately and in full, providing your:

• Full legal name as it appears on official identification documents;
• Date of birth;
• Residential address;
• Valid email address;
• Contact telephone number;
• Chosen account currency (GBP — British Pound Sterling);
• A secure password of your own creation.

By submitting the registration form, you warrant that all information provided is true, accurate, current, and complete. You agree to maintain and promptly update your Account information to keep it accurate.

3.4 Know Your Customer (KYC) Verification

We are obliged to verify the identity of all Players. Before processing your first withdrawal — or at any point we deem necessary — we will request documentary evidence including but not limited to:

• Government-issued photo identification (passport, national identity card, or driving licence);
• Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of payment method (front/back of debit card, e-wallet screenshot, bank statement);
• Source-of-funds documentation where required by applicable regulations.

Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in the suspension of withdrawal privileges or closure of your Account. We may also impose additional verification requirements in line with our anti-money-laundering obligations. All documents submitted are handled in accordance with our Privacy Policy.

3.5 One Account Per Player

Each Player is permitted to hold only one Account on the Website. Creating multiple accounts — whether under the same name, email address, IP address, payment method, device, or household — is strictly prohibited. If duplicate accounts are identified, we reserve the right to close all associated accounts, void any bonuses claimed, and in cases where fraud is suspected, retain any winnings pending investigation. If you believe you have inadvertently created a duplicate account, please contact us at [email protected] immediately.

3.6 Player Representations

By registering, you represent and warrant that: (a) you are acting on your own behalf and not on behalf of any third party; (b) all funds used for gambling are from legitimate sources; (c) you are not a politically exposed person or subject to sanctions without having disclosed this; and (d) you will use the Service for recreational purposes only and will not use any form of automated software, artificial intelligence, or exploitative technique to gain an unfair advantage.

4. Account Management

4.1 Account Security

You are entirely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. We strongly recommend using a unique, complex password and enabling any additional security features we offer. If you suspect that your account has been accessed without authorisation, you must notify us immediately at [email protected]. We will not be held liable for any losses resulting from your failure to maintain the security of your credentials.

4.2 Account Currency

All accounts are operated in British Pound Sterling (£ / GBP). All transactions — deposits, withdrawals, bonuses, and wagering — are conducted and displayed in GBP. Currency conversion fees may apply if your bank or payment provider charges for currency conversion, and such fees are your sole responsibility.

4.3 Inactive and Dormant Accounts

An account is considered inactive if no login or financial transaction has been recorded for a period of 12 consecutive months. We will notify you by email before the account is classified as dormant. A dormant account may become subject to an administrative maintenance fee, in line with applicable regulations. We will continue to attempt to contact you using the details on record. The balance remaining in a dormant account after any applicable fees will continue to be held on your behalf. You may reactivate your account at any time by contacting Customer Support.

4.4 Account Closure

You may request closure of your Account at any time by contacting Customer Support. Prior to closure, all outstanding wagering requirements and pending withdrawal requests will be reviewed. We reserve the right to close or suspend any Account, with or without prior notice, if we believe: (a) you have breached these Terms; (b) your activity poses a risk of fraud, money laundering, or other illegal conduct; (c) continued operation of the Account would expose us to regulatory risk; or (d) you have requested self-exclusion via our Responsible Gaming tools.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

We accept the following payment methods for Players based in Great Britain. Available methods may vary depending on your location, device, and account status:

Credit cards are not accepted in accordance with applicable regulations. The availability of specific payment methods may change and is subject to our payment providers' terms. Where a deposit method does not support withdrawals (e.g., Apple Pay, Google Pay, Paysafecard), funds will be returned via an alternative approved method.

5.2 Deposit Terms

All deposits must be made from a payment account that is registered in your own name. Third-party deposits — where the payment source belongs to another individual — are strictly prohibited and will result in immediate suspension of your Account pending investigation. The minimum deposit amount is £10. We reserve the right to impose deposit limits and to refuse deposits that do not meet our verification or security standards. Deposits are generally credited to your Account instantly, subject to your payment provider's processing times. We do not charge fees for deposits; however, your bank or payment provider may apply their own charges.

5.3 Withdrawal Terms

Withdrawals are available only to verified Players who have satisfactorily completed the KYC process. The minimum withdrawal amount is £20. Withdrawals will be processed to the same payment method used for the most recent deposit, where technically feasible, to comply with anti-money-laundering requirements. We will not process withdrawals to third-party accounts or payment methods not registered in the Player's name.

Withdrawal requests are reviewed and approved by our Finance Team within 24–48 hours on business days. Processing times thereafter depend on the payment method selected (see table above). We may request additional verification documents before processing any withdrawal. Only Real Money Funds that are free from active Wagering Requirements may be withdrawn.

5.4 Withdrawal Limits

We apply withdrawal limits to protect Players and ensure the integrity of transactions. Specific daily, weekly, and monthly withdrawal limits are displayed in the Cashier section of your Account. We reserve the right to process large withdrawals in staged instalments. These limits may be adjusted at our discretion; Players who qualify for VIP or enhanced status may be eligible for higher limits upon request.

5.5 Refused Transactions & Frozen Funds

We reserve the right to decline or reverse any deposit or withdrawal that: (a) is suspected to be linked to fraudulent or criminal activity; (b) originates from an unverified or third-party source; (c) fails our internal security checks; or (d) involves funds that are under investigation. In such cases, we will notify the Player and provide guidance on next steps. Funds may be held pending satisfactory resolution of any investigation, and in confirmed cases of fraud or money laundering, may be passed to relevant authorities.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, Bananzia offers bonuses, free spins, cashback, reload promotions, loyalty rewards, and other incentives to eligible Players. All promotions are subject to these general Terms as well as any specific terms and conditions published on the relevant promotion page. In the event of a conflict between specific promotion terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion.

Bonuses are made available at our sole discretion. We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. No promotional offer may be claimed in conjunction with another unless expressly stated. Each promotional offer is designed for personal use and may only be claimed once per Player, per household, per IP address, and per payment method, unless stated otherwise.

6.2 Wagering Requirements

All Bonus Funds are subject to Wagering Requirements that must be fulfilled before any associated winnings can be withdrawn. The specific wagering multiplier for each promotion is stated on the relevant promotion page. For example, a 30x wagering requirement on a £100 bonus means you must stake a total of £3,000 before the bonus amount becomes withdrawable. Unless stated otherwise, Wagering Requirements apply to the total sum of the deposit and bonus.

When a Player's Account holds both Real Money Funds and Bonus Funds simultaneously, Real Money Funds are always wagered first before Bonus Funds are used. Players may not withdraw their Real Money balance while Bonus Funds with active Wagering Requirements are present without forfeiting all Bonus Funds and associated bonus winnings. Wagering requirements must be completed within the promotional validity period specified; failure to do so will result in the automatic expiry of the Bonus.

6.3 Game Contributions to Wagering Requirements

Not all games contribute equally towards meeting Wagering Requirements. The standard contribution rates are as follows:

• Video Slots: 100% contribution (unless excluded);
• Live Casino Games (Blackjack, Roulette, Baccarat, etc.): typically 10%–20% — refer to individual promotion terms;
• Table Games (non-live): typically 10%;
• Video Poker: typically 10%;
• Jackpot Slots: may contribute at a reduced rate or be excluded — check the specific promotion;
• Excluded Games: certain games, as listed on the promotion page, do not contribute at all to Wagering Requirements. Any bets placed on excluded games while Bonus Funds are active will not count towards the wagering requirement.

The list of excluded games is maintained on the relevant promotion page and may be updated periodically. It is your responsibility to verify contribution rates before playing.

6.4 Bonus Validity and Expiry

All bonuses have an expiry date, clearly stated in the specific promotion terms. If a Wagering Requirement is not completed within the specified validity period, any remaining Bonus Funds and bonus-derived winnings will be automatically forfeited without compensation. Free spins not used within their stated validity period will also be cancelled. Expired bonuses cannot be reinstated under any circumstances.

6.5 Maximum Bet with Active Bonus

While Bonus Funds are active and Wagering Requirements have not been fully completed, Players must not place a bet exceeding £5 (or the equivalent in any applicable game currency) per spin or round, unless a higher limit is specifically permitted in the promotion terms. Placing bets above this threshold while a bonus is active may result in the voiding of the bonus and all bonus-derived winnings.

6.6 Abuse of Bonuses

We actively monitor accounts for bonus abuse, which includes but is not limited to: systematic exploitation of promotional terms; using multiple accounts to claim the same offer; placing low-risk bets to meet wagering requirements artificially (e.g., betting on red and black simultaneously in roulette); and any form of collusion. If abuse is detected, we reserve the right to void the bonus and any winnings derived therefrom, and to close the offending Account(s).

6.7 Free Spins

Free spins are assigned to specific games and must be used on those games only. Free spin winnings may be subject to Wagering Requirements as stated in the relevant promotion. Free spins carry no monetary value and cannot be exchanged for cash directly. If a free spin game is unavailable during the validity period, we cannot guarantee a replacement will be offered.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All Games offered on the Website that are determined by chance use certified Random Number Generator (RNG) technology. Our RNG systems are tested and certified by independent technical auditing bodies to ensure that all game outcomes are random, unpredictable, and not subject to manipulation by any party, including us. Certification details are available upon request. The theoretical return-to-player (RTP) percentages for individual games are provided in the respective game information panels or paytables.

7.2 Live Dealer Games

Live casino games are operated by third-party live-game studios and are conducted via real-time video stream. The rules applicable to each live game are displayed within the game interface. While we ensure that our live game providers maintain high standards of integrity and regulatory compliance, we are not responsible for technical issues or interruptions originating with the third-party provider's infrastructure.

7.3 Game Malfunctions and Technical Errors

In the event of a malfunction, error, or technical fault affecting a game — including software errors, server disruptions, communication failures, or display inconsistencies — the affected round or game session will be declared void. Malfunction voids all pays and plays. Any winnings generated from a malfunctioning game or as a result of a technical error will not be honoured and will be reversed. We will make every reasonable effort to restore affected sessions; however, we cannot guarantee the restoration of any game state. If you experience a suspected malfunction, you should stop playing immediately and contact Customer Support at [email protected].

7.4 Prohibited Software and Conduct

The following are strictly prohibited when using the Service:

• Use of automated playing software, bots, scripts, or any form of artificial intelligence to influence game outcomes or replicate player actions;
• Use of exploits, glitches, bugs, or software vulnerabilities for personal gain;
• Any form of collusion with other Players, including chip-dumping in poker-style games;
• Use of third-party tools to track, analyse, or predict outcomes in breach of fair-play principles;
• Reverse-engineering, decompiling, or attempting to extract source code from any game or Platform component.

Breach of these fair-play rules will result in immediate suspension, voiding of winnings, and potential reporting to relevant authorities. We actively monitor gameplay patterns and reserve the right to request explanations for unusual activity.

7.5 Game Rules

The specific rules of each game are detailed within the game itself or in accompanying help files. By launching and playing a game, you accept all rules pertaining to that game. It is your responsibility to familiarise yourself with the rules before wagering real funds. We recommend using any available free-play (demo) mode before committing real money.

8. Tournaments & Lotteries

8.1 Tournaments

Bananzia may host periodic tournaments and leaderboard competitions across selected games. Each tournament has its own specific rules, prize structure, eligible games, duration, and entry requirements, all of which are published on the relevant tournament promotion page. Participation in a tournament constitutes acceptance of its specific terms. Tournament prizes — whether in the form of cash, bonus funds, free spins, or physical prizes — will be credited or dispatched as stated. Cash prizes from tournaments are generally free of Wagering Requirements unless stated otherwise; bonus prizes remain subject to standard bonus terms.

We reserve the right to modify or cancel any tournament at any time. In the event of cancellation, prizes already earned and confirmed will be honoured; prizes for future rounds not yet completed will not be awarded. Ties in leaderboard rankings are resolved by the time at which the tied score was first achieved — the earlier the score, the higher the rank. Players who are found to have manipulated tournament outcomes through abusive play (including placing artificially high bets to gain leaderboard position and then reversing strategy) may be disqualified.

8.2 Prize Draws and Lotteries

From time to time, we may operate prize draws or other chance-based promotions available to qualifying Players. Eligibility criteria, entry mechanics, prize descriptions, and draw dates are always published in advance. All such draws are conducted fairly, and results are final. Winners will be contacted through their registered email address. Unclaimed prizes will be forfeited after the period specified in the respective promotion terms.

9. Intellectual Property

All content available on the Website — including but not limited to logos, brand names, graphics, images, text, software, game interfaces, audio, video, icons, layout, and compilation thereof — is the exclusive property of Bananzia or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and design rights.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal, recreational, and non-commercial purposes, in accordance with these Terms. You may not: copy, reproduce, distribute, publish, transmit, modify, create derivative works from, or publicly display any content from the Website without our prior written consent. You may not use our brand name, trademarks, or logos in connection with any third-party product or service without express authorisation. Any unauthorised use of intellectual property may result in Account closure and legal proceedings. Game content (titles, artwork, mechanics) may be additionally protected by the intellectual property rights of third-party game studios, who retain all rights in their respective products.

10. Limitation of Liability

10.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis. While we strive to maintain a high-quality, uninterrupted experience, we make no warranty — express or implied — regarding the continuous, error-free, secure, or virus-free operation of the Website or any game. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Our Liability

To the maximum extent permitted by applicable law, we shall not be liable to you for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings;
• Indirect, consequential, incidental, or punitive damages of any kind;
• Losses arising from your reliance on the accuracy, completeness, or currency of any information on the Website;
• Interruptions, delays, or failures in the Service resulting from circumstances beyond our reasonable control, including but not limited to internet outages, server failures, power cuts, or force majeure events;
• Losses arising from unauthorised access to your Account resulting from your failure to maintain credential security.

10.3 Cap on Liability

Where our liability cannot be fully excluded by law, our aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount of Real Money Funds held in your Account at the time of the relevant incident.

10.4 Player Responsibility

You acknowledge that gambling involves risk and that you may lose the funds you deposit. We are not responsible for any financial losses you sustain as a result of using the Service. It is your responsibility to ensure that your use of the Service complies with all laws applicable in your jurisdiction. Nothing in this section limits our liability for personal injury or death caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Dispute Resolution

11.1 Raising a Complaint

If you have a complaint or dispute regarding the Service, your Account, a transaction, game outcome, or any other matter, we encourage you to contact our Customer Support team in the first instance. You can reach us by:

• Email: [email protected]
• Live Chat: Available through the Website during supported hours.

Please provide your registered username, a clear description of the issue, relevant transaction IDs or game round IDs, and any supporting documentation. Our team aims to acknowledge all complaints within 24 hours and to resolve them within 10 business days. For complex matters, we may require additional time and will keep you informed of progress.

11.2 Escalation Process

If your complaint is not resolved to your satisfaction at the initial Customer Support level, you may escalate it to our Compliance Team. Please request formal escalation by emailing [email protected] with the subject line "Formal Complaint — Escalation Request". Our Compliance Team will conduct an independent review and issue a final decision within 28 days of receiving the escalation. We will provide written reasoning for any decision reached.

11.3 Alternative Dispute Resolution (ADR)

Should our internal escalation process fail to produce a satisfactory resolution, you may have the right to refer your dispute to an approved Alternative Dispute Resolution (ADR) provider. Details of applicable ADR options available to you will be provided in the written outcome of the internal escalation process, or upon request. The ADR process is free of charge to Players and provides a neutral, independent assessment of the dispute.

11.4 Governing Law

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with applicable law. This does not affect any mandatory consumer-protection rights you may have in your country of residence.

11.5 Limitation Period

Any claim or dispute arising from these Terms or your use of the Service must be formally notified to us within six months from the date on which you became aware, or should reasonably have become aware, of the circumstances giving rise to the claim. Claims submitted after this period may not be considered.

12. Health & Safety

The well-being of our Players is of paramount importance. Online gaming can be an enjoyable form of entertainment; however, it is essential that you are aware of the potential health implications of prolonged or problem gambling.

We encourage all Players to take regular breaks during gaming sessions. Certain games, particularly those featuring rapid, repeated play (such as slot machines), may carry a heightened risk of compulsive behaviour for vulnerable individuals. If you are experiencing emotional distress, anxiety, depression, or financial difficulty, we strongly urge you to consider pausing or ceasing gameplay and seeking appropriate support.

Flashing images and lights present in some games may pose a risk to individuals with photosensitive conditions such as epilepsy. If you are susceptible to such conditions, please seek medical advice before engaging with these types of games.

We also draw your attention to the following UK support organisations, all of which provide free, confidential assistance to individuals affected by problem gambling:

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7); www.gamcare.org.uk
• GambleAware — Free education, advice and treatment referrals: www.begambleaware.org
• Gamblers Anonymous UK — Peer-support network and local meetings: www.gamblersanonymous.org.uk
• Gordon Moody Association — Residential and online treatment programmes: www.gordonmoody.org.uk
• GamAnon UK & Ireland — Support for families and loved ones of problem gamblers: www.gamanon.org.uk
• NHS National Problem Gambling Clinic — Specialist NHS treatment for adults in England and Wales: www.cnwl.nhs.uk
• Gambling With Lives — Support for those bereaved by gambling-related suicide: www.gamblingwithlives.org

For further information on the self-exclusion and safeguarding tools available to you, please refer to our Responsible Gaming Policy.

13. Responsible Gaming

Bananzia is committed to promoting a safe and responsible gaming environment. We provide a range of tools and resources to help Players manage their gambling activity and maintain control at all times. These include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits: Restrict the amount you can lose within a defined period;
• Session Time Limits: Set maximum session durations with reminders;
• Reality Checks: Receive periodic notifications about the duration and cost of your gaming session;
• Cool-off Periods: Take a temporary break from gambling for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Exclude yourself from the Service for a minimum of six months or permanently. During a self-exclusion period, we will also take reasonable steps to remove you from our marketing communications.

All responsible gaming limits take effect immediately upon activation. Requests to increase limits, shorten cool-off periods, or lift self-exclusions may be subject to a mandatory cooling-off period to ensure the decision is considered. We encourage all Players to use these tools proactively, not only in response to difficulties.

Our full Responsible Gaming Policy — including detailed guidance on tool activation, self-exclusion procedures, links to external support organisations, and information about GAMSTOP (the UK's national self-exclusion scheme for online gambling) — is available at /responsible-gaming. We strongly encourage you to read this document in full.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and us in relation to your use of the Service and supersede all prior agreements, representations, or understandings, whether oral or written.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original.

14.3 Waiver

Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision in the future. No waiver by us of any breach by you of any provision shall be construed as a waiver of any subsequent breach of the same or any other provision.

14.4 Anti-Money Laundering (AML)

We operate a strict Anti-Money Laundering policy. We are obliged to monitor transactions and Player behaviour for signs of money laundering, terrorist financing, or other financial crime. We may, at any time and without notice, freeze an Account, withhold funds, or report suspicious activity to the relevant authorities where we are required or empowered to do so. Players are required to provide information and documentation about the source of their funds when requested. Failure to cooperate with AML checks may result in Account closure and forfeiture of funds pending investigation.

14.5 Privacy and Data Protection

The collection, storage, processing, and use of personal data is governed by our Privacy Policy. By registering an Account, you consent to the processing of your personal data as described therein. For all data protection queries, please contact our Data Protection Officer at [email protected].

14.6 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure arises from circumstances beyond our reasonable control, including acts of God, governmental action, natural disaster, pandemic, industrial action, failure of the internet or telecommunications infrastructure, or other events of force majeure.

14.7 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party. We reserve the right to assign our rights and obligations under these Terms to a successor entity, in the event of a merger, acquisition, or transfer of business assets, provided that your rights as a Player are not materially diminished as a result.

14.8 Contact Us

For general queries and customer support, please contact us at [email protected]. For privacy-related matters, please write to [email protected]. We aim to respond to all enquiries within 2 business days.

These Terms & Conditions were last reviewed and updated on 09 November 2026 (Version 1.0). Please check this page regularly for the most current version. Continued use of the Service constitutes acceptance of any changes.